The Latest!
Thurston PUD will be closed on Tuesday, November 11, 2025, for Veterans Day.
If you experience a water service emergency, please call us at (866) 357-8783 to report your issue. Calls are routed to an afterhours answering service and on-call staff.
Normal business hours will resume at 8:00 a.m. on Wednesday, November 12, 2025.
The PUD Board of Commissioners will not meet on Tuesday, November 11, 2025 due to the holiday. The first regular Commission meeting in November was rescheduled to November 4, 2025.
Emergency Waiver of Competitive Bidding Requirements, October 27, 2025 - Multiple Water Systems
NEW! Adopted 2026 Rates, Fees, Charges, and Surcharges
Protect Yourself Against Scams
2024 Consumer Confidence Reports (CCRs) - Group A Water Systems
Are you a PUD customer in the Tanglewilde-Thompson Place area? Click here for more information on the mainline replacement project
Tanglewilde 600 Mainline Replacement Updated Timeline Phase 1 Project 1 - October 20, 2025
Tanglewilde 600 Update on Mainline Replacement Project Phase 1 Project 1 Letter - August 15, 2025
Tanglewilde-Thompson Place 600 Projects Letter - May 27, 2025
Tanglewilde-Thompson Place 600 Capital Projects Presentation - March 5, 2025
Lead Action Level Exceedence Notice - Boots and Saddles 662 Water System
2025 Budgets, Rates, Fees, Charges, and Surcharges
Lead Service Line Inventory (LSLI) Reports Now Online
Thurston PUD Thanks Congresswoman Strickland for Her Support in Securing Funding
Thurston PUD Director of Field Operations Jim Campbell Wins Commitment to Excellence Award
Timberline Village 628 Water System - Customer Information
New to the PUD?
Address:
1230 Ruddell Road SE, Lacey, WA 98503 (Map)Business Hours:
8:00 a.m. to 4:30 p.m., Monday through FridayToll-Free:
(866) 357-8783Local:
(360) 357-8783Pay By Phone: (360) 350-4748
We are available 24 hours a day, 7 days a week to address water system issues and emergencies.
Reporting an issue or emergency after business hours or on a weekend?
Call us at (360) 357-8783 or toll-free at (866) 357-8783. Phone calls are directed to an afterhours call center and on-call staff.
Thurston PUD
Public Utility District No. 1 of Thurston County (Thurston PUD) was officially formed in 1938 by a vote of the people. We currently own and operate 271 water systems, serving approximately 10,322 families, businesses, schools, and parks. Thurston PUD provides water planning and utility services to the citizens of Thurston County, and also own and operate water systems in Pierce and Lewis counties, one water system in King County, and a few water systems in Grays Harbor County. For more about us, please click here.
For a map of water systems owned and operated by the PUD, click here.
Are you a new homeowner, or did you recently move in? Please complete and
Application for Service packet and return the forms to our office!
Click here to make a payment online. We accept Visa or MasterCard payments with no additional payment fees!
Need to make a payment but can't make it during normal business hours? Stop by our office location at your convenience to use the drop box in our parking lot. We are located at 1230 Ruddell Road SE, Lacey, WA 98503. Please note: we advise against leaving cash in the drop box. Thurston PUD is not liable for for payments left in the drop box.
Sign up for Auto Pay and paperless billing to receive a one-time credit of $5 towards your account.
Click here to get started.
Smart digging means calling 811 before each job. Whether you are a homeowner or a professional excavator, one call to 811 gets your underground utility lines marked for FREE. Visit www.callbeforeyoudig.org/washington for more information.
If you cannot speak, read, write, or understand the English language or are a person with disabilities and need a reasonable modification or service, please request assistance by sending an email to julieparker@thurstonpud.org.