New Customer Information

 

Welcome to Thurston PUD!

 

This page was created for new and future customers of the PUD. If you received a letter in the mail about the PUD acquiring your water system and have questions - we want to answer them!

 

Resources

Click on the links below to learn more about Thurston PUD

 

Frequently Asked Questions (General)

Introduction to the PUD Presentation

Ask a Question Online

 

Browse our FAQs

Have a question? Start with our Frequently Asked Questions (FAQs) page first, found here. The presentation below gives general information on who we are.

 

Thurston PUD Presentation

 

Ask a Question!

In an effort to keep our phonelines open to water emergencies and payments, we have created a number of different ways you can reach us. You can submit questions or comments in the following ways:

 

Online

Submit a question using our online survey. It takes just one minute to fill out, and our team will answer your question within 24 hours.

 

Email

Send our team an email and we will make sure it gets to the water expert that can best answer your question.

 

Phone

Call us and press option 3. Leave a voicemail, and we will forward your question to a person that can best assist you.

 

Write Us

You can send us a letter too! We will make sure to respond to you with a letter as well.

 

 

How to Attend a Zoom Meeting

 

Important note: Please install any Zoom updates prior to joining the meeting, to ensure that your system is up-to-date with the latest security patches. Please also make sure that you're using a current, up-to-date internet browser such as Chrome 30+, Firefox 27+, Microsoft Edge 12+, Safari 7+. Certain functionality may be disabled in older browsers, including Internet Explorer. 

 

How to Join a Meeting Online:

 

  • Visit the Zoom website at https://zoom.us.

  • Click on the "Join a Meeting" at the top of the webpage.

  • Enter an email address and your name. If you do not wish to enter your name, you may enter another identifier which will be used to notify you when it is your turn to speak. PLEASE NOTE: if you plan to provide public testimony, you will be required to state your full name, address, and county for the record.

  • When the Moderator calls for public testimony, click on "Raise Hand" if you wish to participate.

  • Mute all other audio before speaking. Using multiple devices can cause audio feedback.

  • If you are called to speak, please limit your remarks to three (3) minutes. A countdown time will be displayed for your convenience. After speaking, you will be muted.

 

Note: Members of the public will not be shown on video.

 

How to Join a Meeting by Phone Audio:

 

  • Dial the phone number listed above.

  • Enter the Meeting ID for the meeting you're attending, both are listed above.

  • Press the # key to bypass the Participant ID number.

  • When the Moderator calls for public testimony, press *9 to "Raise Hand" if you wish to participate.

  • The Moderator will use the last four digits of your phone number to identify you for testimony. PLEASE NOTE: if you plan to provide public testimony, you will be required to state your full name, address, and county for the record.

  • If you are called to ask a question, please limit your remarks to three (3) minutes. We will alert you when there is 30 seconds left on the clock and again when the allotted time is up.