PUD News



Updated: July 30, 2020



Customer Support Information Now Available


The District has developed a Customer Support Program to assist customers who have been financially impacted by the COVID-19 pandemic. Please review this program by clicking here.




Updated: March 17, 2020



March 17, 2020

Contact: Thurston PUD Customer Service
Phone: 360-357-8783
Email: pudcustomerservice@thurstonpud.org



Updated: March 12, 2020

COVID-19: Thurston PUD Response

Thurston PUD’s top priority is the health and safety of our employees and customers. We are preparing and being vigilant to protect our employees and customers from COVID-19.

Thurston PUD remains focused on keeping our employees and customers healthy and keeping the water running through your taps.

Is my drinking water safe?

All Thurston PUD water sources are not sources for COVID-19. This means your water is pulled from the ground and is considered a closed source. According to the Center for Disease Control, the virus is thought to spread mainly from person-to-person.

What Thurston PUD is doing to help provide a safe environment

We’re asking our employees in customer-facing roles or those that require onsite presence to take appropriate preventative measures. This includes stocking up on hand sanitizer and disinfecting spray and wipes, increased cleaning and sanitizing for all our facilities. We’re also encouraging employees who may not feel well to avoid coming to work or interacting with customers.

We ask our employees to:

·         Disinfect their workspace after every customer interaction

·         Wipe down all displays and hard surfaces multiple times a day

·         Pay extra attention to sanitizing common areas

·         Take care of themselves by eating well, washing their hands frequently, staying hydrated and well-rested, and quickly report if they are not feeling well

Ways customers can help provide a safe environment

Payment Options

We offer a multitude of ways you can make payments without having to set foot at our office:

·         Pay over the phone using our automated payment system. Call (360) 357-8783.

·         Pay over the phone by speaking to a customer service representative.

·         Pay online using your credit or debit card at www.ThurstonPUD.org

·         Mail a check payment.

·         Sign up for automatic debit.

·         If your bank offers it, use Bill Pay to pay your water bill. This method may take a few days longer than paying by mail.

We are happy to assist you by phone, email, or online

If you have any of the following symptoms:

·         Fever

·         Cough

·         Runny nose

·         Sore throat

·         Shortness of breath (illness related)

We ask that you choose one of the methods listed above to make a payment. If you are exhibiting any of these symptoms and must make a payment in person, we ask that you call ahead of time and speak to one of our customer service representatives.

If you or someone you are associated with has recently traveled to one of the critical areas identified by the CDC as high risk for COVID-19 or has otherwise been diagnosed with or suspected of having COVID-19- we ask that you give us a call at (360) 357-8783 for any help with your account or water service.

The following options are always available for most water account needs:

·         (360) 357-8783 for our free automated payment service

·         Send any questions you may have to PUDCustomerService@thurstonpud.org

·         Visit www.thurstonpud.org and click on the Pay Bill Online link at the top of the page

·         Leave a bill payment in our on-site drop box 24/7 at

Thurston PUD

1230 Ruddell Road SE

Lacey, WA 98503

Where can I find more information on COVID-19?

More information is available at

Washington State Department of Health: www.doh.wa.gov

Center for Disease Control and Prevention: www.cdc.gov

Or contact your local county health department.