Customer Payment Portal Unavailable for Scheduled Maintenance

February 26 - March 1

The Thurston PUD customer payment portal and phone payments will be temporarily unavailable from 3:00 p.m., Friday, February 26, 2021 to 10:00 a.m., Monday, March 1, 2021. We apologize for the inconvenience. 

 

 

Address: 1230 Ruddell Road SE, Lacey, WA 98503 (Map)

Business Hours: Monday-Friday - 8:00 a.m. to 4:30 p.m.

 Toll Free: (866) 357-8783

Local: (360) 357-8783

 We are available 24 hours, 7 days a week to address water system issues and emergencies.

Reporting an issue after business hours or on a weekend?

Phone calls are directed to a call center that will notify on-call staff .

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The History of Thurston PUD

Public Utility District No. 1 of Thurston County (Thurston PUD) was officially formed in 1938 by a vote of the people. We currently own and operate 275 water systems, serving over 7,960 families, businesses, schools, and parks. Thurston PUD provides water planning and utility services to the citizens of Thurston County, and also own and operate water systems in Pierce and Lewis counties, one water system in King County, and a few water systems in Grays Harbor and Kitsap counties.

 

Public Meetings

The PUD is governed by three Commissioners, elected by the voters of Thurston County and  elected to serve for six years. The Commissioners represent the three PUD Commission districts in Thurston County. Commission meetings are held on the second and fourth Tuesday of every month at the PUD offices at 1230 Ruddell Road SE, in Lacey, WA.
The meetings start at 5:00 p.m. and are open to the public. Meeting cancellations and other special meetings that may be scheduled are posted on the front of our website.

 

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Payment Drop Box
 We now have a payment drop box located outside of our building. You can drop your payment off at your convenience! Please do not put cash in the drop box. We will not be responsible for any payments left in the drop box.

 

 

 



click here to get started

 


Pay your bill
(VISA or Mastercard)

 

 

Smart digging means calling 811 before each job. Whether you are a homeowner or a professional excavator, one call to 811 gets your underground utility lines marked for FREE.
http://www.callbeforeyoudig.org/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



Application for Service packet