We're Here to Help You

Customer Programs and Resources

 

 

We understand the increasing struggles facing our customers. We are committed to helping our customers by providing financial assistance programs, tools and tips to save water.

 

We want to work with all customers who may have difficulty paying their bill. Please contact our Customer Service Team at (866) 357-8783 as soon as possible, so we can help determine available assistance options.

 

 

Customer Support Program

 

Project Help Customer Payment Assistance

Project Help is a program that is fully funded by the generous donations of PUD customers. This program provides monetary assistance to individuals who qualify as low-income or have recently experienced financial hardships.

 

Interested customers must complete an application and submit proof of eligibility documents. To complete an application, click here.

 

If you would like to donate to Project Help, please contact our Customer Service Team.

 

 

Bill Payment Options

 

Bills are sent at the end of the month and are due on the 15th of each month. You can make a payment using one of the many convenient payment methods we offer.

 

Pay online - An easy, fast, and secure way to pay your bill and view payment or water use history.

 

Pay by phone or mail - To pay over the phone using our automated phone payment system, call our Customer Service phone number at (866) 357-8783 and press 1. You will need your account number to make a phone payment. If you prefer to pay by mail, please send to Thurston PUD, 1230 Ruddell Rd SE, Lacey, WA 98503.

 

 

Open Meetings, Hearings, and Workshops

 

At this time, Thurston PUD is holding open meetings, hearings and workshops with telephonic or virtual participation. The Thurston PUD Board of Commissioners hold regular meetings on the 2nd and 4th Tuesday of each month. Check the Commissioner Meetings page for more information here.

 

 

Conservation Can Make a Difference

 

Many households are now spending their entire day at home and increasing their water consumption. Take steps to become more aware of your water use and conserve water. For information on programs offered this year, please visit our Conservation Program page here.

 

 

Help Around the Community

 

2-1-1

 

211 is comprised of local experts who make finding help easier. Their highly trained specialists are available 24/7 to help you access the best local resources and services to address any needs.

 

Call, text or chat with 211 to connect with a community resource specialist in your area. They can help with:

 

Utility Bill Assistance

 

Below is a list of organizations that may be able to provide utility bill assistance.

 

 

 

Beware of Scams

 

Telephone and email scams are ongoing. Learn more about these scams for your protection.

 

Caller ID Scams

 

Thurston PUD customers report telephone scams with calls that show Thurston PUD on the caller ID. Or, the caller may falsely claim to represent Thurston PUD.

 

Some fraudulent calls may include:

Be aware that scammers can disguise their true phone numbers or simply claim to be from Thurston PUD. Thurston PUD is not making these calls.

WE NEVER ASK FOR YOUR FINANCIAL INFORMATION OVER THE PHONE. False financial requests like this should be treated as scams.

Thurston PUD will never ask for payment via a prepaid card or money order over the phone.

Thurston PUD will never ask for your bank information over the phone.

Thurston PUD will investigate and report all reported scams.

Take Action Against Caller ID Scams

If you have doubts about an incoming call from Thurston PUD, hang up and call our Customer Service Team at (866) 357-8783 or (360) 357-8783.