If you enroll in Auto Pay and paperless billing through the PUD's payment processing website, you may be eligible to receive a one-time credit of $5.00. To get started, please review the process below and contact our office when completed. You must contact our Customer Service Team after completing enrollment so that our staff can apply the credit to your account.

If you have any issues with set-up or would simply prefer we set up your account for you, please contact our Customer Service Team at (360) 357-8783, toll-free at (866) 357-8783, or via email at PUDCustomerService@thurstonpud.org.

Step 1: Register your account online. Click here. (This link will take you away from this page. Print the steps below or open this link in a new tab.)

Step 2: Verify your email address.

Step 3: Add a payment method (checking account, Visa, or MasterCard).

Step 4: Enroll in Auto Pay.

Step 5: Stop paper billing and enroll in E-Bills.

Step 6: Contact our Customer Service Team so we can apply the credit to your account.

What step you start at depends on your situation. Some customers have already registered for an online account and can skip Step 1. Others may not need to add a Payment Method and can skip step 3. Again, every customer’s situation is unique. There are multiple ways to sign up for Auto-Debit within your account and these guides will show you the easiest ways to do it. There are two guides available.